Delivery Policy – Crystal Cash & Carry

At Crystal Cash & Carry, we are committed to providing our customers with a fast, reliable, and efficient delivery service. Please review the information below to understand our delivery terms and conditions.

1. Delivery Areas

We currently deliver to businesses and customers within the United Kingdom. If you are outside our standard delivery zones, please contact us directly to discuss possible arrangements.

2. Delivery Charges

Delivery charges may vary depending on the order value and location:

• Orders over £1,000 (ex. VAT) – Free standard delivery

• Orders under £1,000 – Delivery charge will be calculated at checkout or confirmed by our team

Any additional delivery fees (e.g., for remote areas or expedited service) will be clearly communicated before dispatch.

3. Delivery Times

• Standard delivery: 2–5 working days from the date of order confirmation.

• Same-day or next-day delivery may be available within certain local areas—please call us for availability.

We strive to dispatch all orders promptly and will notify you if any delay occurs.

4. Click & Collect (Optional)

You may also choose to collect your order in person from our Swansea location. We’ll notify you by email or phone when your items are ready for pickup.

Collection Address:
Crystal Cash & Carry
Unit 9, Wyndham Court
Swansea Enterprise Park
Swansea SA6 8RB.

5. Delivery Conditions

• Please ensure someone is available to receive and sign for the delivery.

• Damaged or missing items must be reported within 24 hours of receipt.

• We reserve the right to split or delay shipments in exceptional circumstances (e.g., stock shortages, weather conditions).

6. Questions or Assistance

If you have questions regarding your order or delivery, please contact us:

📞 Phone: +44 (0)1234 567 890
📧 Email: info@crystalcashandcarry.co.uk